Privacy Policy

Last updated: January 2025

Introduction

Downwell Digital ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We are a UK-based company and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully. If you disagree with the terms, please do not access or use our services.

What We Collect

We may collect personal information that you voluntarily provide when you contact us, submit an enquiry form, or sign up for our newsletter. This may include:

Your name and contact details (email address, phone number)
Company name and job title
Project details and requirements shared via forms
Technical data such as IP address, browser type, and device information
Usage data including pages visited and time spent on our site

How We Use Your Data

We use the information we collect for the following purposes:

To respond to your enquiries and provide requested services
To send you relevant communications about our services (with your consent)
To improve our website, services, and user experience
To comply with legal obligations
To protect our legitimate business interests

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

Third Parties

We may share your data with trusted third-party service providers who assist us in operating our website and delivering services. These include:

Hosting and infrastructure providers (e.g., Vercel, Cloudflare)
Analytics services (e.g., Google Analytics)
Email delivery services
Scheduling and booking platforms

We do not sell your personal information to third parties.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymise it.

Your Rights (UK GDPR)

Under UK GDPR, you have the following rights regarding your personal data:

Right of access — request a copy of your personal data
Right to rectification — request correction of inaccurate data
Right to erasure — request deletion of your data
Right to restrict processing — request limitation of data processing
Right to data portability — receive your data in a structured format
Right to object — object to processing based on legitimate interests
Right to withdraw consent — withdraw consent at any time

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.

Contact

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Downwell Digital
Email: privacy@downwelldigital.com
Website: downwelldigital.com/contact

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully.